Return & Refund Policy

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This policy applies to all purchases of VoloNova Revive Source from biomovement.shop, operated by Pinnacle Wellness Ltd. Your statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected by this policy.

1. Return Window

You may return VoloNova Revive Source within 14 days of receiving your order, provided the product is unopened and in its original condition. This voluntary 14-day return window is offered in addition to your statutory rights.

2. Condition of Return

Product must be returned in its original, sealed packaging with the tamper-evident seal intact. Once the product seal has been broken, the product cannot be returned for hygiene reasons, as permitted under applicable consumer protection rules. This exception does not apply if the product is faulty or does not match its description.

3. How to Initiate a Return

To begin a return, contact us within 14 days of receipt at info@biomovement.shop. Include your name and phone number (as provided at order). We will reply with return instructions and the return address. Do not send product back without first contacting us.

4. Return Shipping Costs

Unless the product is faulty, does not match its description, or a statutory guarantee applies, the cost of return shipping is the responsibility of the customer.

5. Refund Processing

Once we receive your returned product and verify its condition, we will process your refund within 14 days. Refunds are returned via bank transfer. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order at no cost at any time before it is dispatched. To cancel, inform our operator during the confirmation call or email us at info@biomovement.shop. If you wish to decline the parcel upon delivery, you may do so and the order will be cancelled. Because payment is made only on delivery (cash on delivery), no refund is needed in this case.

7. Faulty or Incorrect Product

If you receive a product that is faulty or does not match its description, contact us immediately at info@biomovement.shop. In such cases we will arrange collection at no cost to you and provide a full refund or replacement, in accordance with the Consumer Guarantees Act 1993.

8. Contact

Return enquiries: info@biomovement.shop · Pinnacle Wellness Ltd, 14 Customs Street East, Auckland 1010, New Zealand · +64 9 887 4201 · Mon-Fri 9:00 am-5:00 pm NZST.